Front Desk Staff: Use it or lose it? 🤔

The BFS Buzz Vol. 4 | Feb. 18th, 2024 

Sponsored by: FitGrid

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People influence profitability: you can’t talk about one without the other! Everyone from your stellar staff to your committed community has an effect on your bottom line.

How do we know? A majority of studios we surveyed in 2023 allocate 25%-50% of their gross revenue to payroll expenses. Gen Z's desire for work-life balance may be contributing to high turnover in your front of house, adding additional costs. On top of that, your members are only willing to pay so much per class… you get the picture.

Successful (i.e. profitable) businesses will have to continually review their people strategies and leverage new technologies to thrive.

In this issue:

• How RTR Pilates is using technology to manage 6 locations without front desk staff.
• Generate ancillary revenue by conducting done-for-you retreats that earn you more money from existing clients (with little additional cost).
• Discounts on eco-friendly retail, studio management software, virtual assistants and gamified fitness.